et33 Privacy Policy

et33 is an online betting and casino platform operating at et33.io, offering sports betting, live casino, slot games, and fishing game products to players in Bangladesh and select international markets. References to "et33", "we", "us", or "our" throughout this Privacy Policy refer to the et33 platform and its operating entity.

et33 acts as the data controller in respect of personal data collected through the et33.io website and related mobile-compatible platform. As data controller, et33 determines the purposes and means by which personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all privacy-related enquiries, data access requests, or complaints, please contact the et33 Data Protection team at [email protected] with the subject line "Privacy Request".

This Privacy Policy applies to all personal data collected, processed, stored, or transmitted by et33 in connection with your use of the et33.io website, platform features, customer support channels, and any other services operated by et33. It applies to all registered players, prospective players who have initiated but not completed registration, and visitors to the et33.io website.

This Policy should be read alongside the et33 Terms & Conditions and the et33 Responsible Gaming Policy, both of which are published on this website and incorporated by reference. In the event of any conflict between this Privacy Policy and any other et33 document on the subject of data processing, this Privacy Policy shall prevail.

This Policy does not extend to third-party websites, payment provider platforms (such as bKash, Nagad, or Rocket), or game provider environments that may be accessible via links from the et33 platform. Those parties operate under their own independent privacy policies, and et33 accepts no responsibility for their data practices.

et33 collects personal data through several means: directly from you when you register an account or contact support; automatically when you use the platform; and from third-party payment and identity verification providers as part of the KYC process. The categories of data collected are set out in the table below.

et33 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records, or political opinions, except where a player voluntarily discloses such information in a support communication. Any such disclosure is handled with strict confidentiality and is not used for profiling or marketing purposes.

et33 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your et33 player account, including authentication and session management.
• Identity Verification (KYC): To verify your identity and age (minimum 21 years) as required before processing withdrawals and as part of our anti-fraud and anti-money laundering obligations.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions.
• Platform Delivery: To provide access to cricket betting, live casino games, slot games, fishing games, and all other et33 products and features.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate account-related notifications.
• Responsible Gaming: To manage and enforce deposit limits, self-exclusion requests, cooling-off periods, and other responsible gaming measures you have activated on your account.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the platform or to other players.
• Legal Compliance: To fulfil et33's obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, user experience, and game offerings — never at an individual identifiable level.
• Promotional Communications: To send you relevant bonus offers, promotions, and platform updates via email or on-platform notifications, where you have not opted out of marketing communications. You may opt out at any time by contacting [email protected].

et33 does not use your personal data for automated profiling that produces legal or similarly significant effects on your account without human review. Fraud detection algorithms flag accounts for human investigation — final decisions are made by et33 staff, not by automated systems alone.

et33 processes personal data only where a valid legal basis exists. The primary legal bases applicable to et33's data processing activities are as follows:

• Contractual Necessity: Processing required to perform the contract between et33 and the player — including account creation, payment processing, and game service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC/AML obligations and responses to lawful authority requests.
• Legitimate Interests: Processing carried out for et33's legitimate business interests — such as fraud prevention, platform security, and aggregated analytics — provided that those interests are not overridden by your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have provided your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

et33 does not sell, rent, or otherwise commercially transfer your personal data to third parties. Data is shared only in the following limited, controlled circumstances:

• Payment Processors: Financial data (transaction amounts, account identifiers) is shared with bKash, Nagad, Rocket, Upay, and partner banks solely to process your deposit and withdrawal instructions.
• Identity Verification Partners: Identity documents and selfie data may be shared with KYC/AML verification service providers operating under binding confidentiality and data processing agreements with et33.
• Game Providers: Aggregate session data necessary for game functionality may be passed to licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt) under strict data processing agreements. No unnecessary personal identifiers are shared.
• Legal and Regulatory Authorities: et33 may disclose personal data to competent authorities where required by law, court order, or in connection with an investigation into suspected fraud or criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of et33's business, player data may be transferred to the successor entity, subject to equivalent privacy protections. Players will be notified of any such transfer in advance where practicable.

All third-party service providers who receive et33 player data are required to process that data solely for the purpose for which it was disclosed, to maintain appropriate security standards, and to delete or return the data once the processing purpose has been fulfilled.

et33 uses cookies and similar local storage technologies to operate the platform and improve the player experience. The following cookie categories are used:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, load-balancing tokens, and security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised, aggregated data on how players navigate the et33 platform — such as most-visited pages and session duration. This data is used to improve platform performance and never to identify individual players.
• Functional Cookies: Used to remember your language and display preferences across sessions, so you do not need to re-enter them on each visit.

et33 does not use third-party advertising cookies, retargeting pixels, social media tracking pixels, or any cross-site tracking mechanism. Your browsing activity on et33.io is not shared with advertising networks.

You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair your ability to log in and use the et33 platform. Disabling performance cookies will not affect your core account functionality.

et33 retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the duration of the player's registration on the et33 platform.
• Closed Account Data (KYC, Financial Records): Retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering record-keeping requirements.
• Support Communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical and Analytics Data: Anonymised and aggregated after ninety (90) days; raw technical logs deleted after one hundred and eighty (180) days.
• Self-Exclusion Records: Retained for the full duration of the exclusion period plus five (5) years, to prevent re-registration during a self-exclusion period and to comply with responsible gaming obligations.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from et33's systems or irreversibly anonymised such that it can no longer be attributed to an identifiable individual.

et33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and the et33 platform.
• Encryption-at-rest for sensitive data fields including identity documents and financial records stored on et33 servers.
• Password hashing using industry-standard cryptographic algorithms — et33 stores only hashed password values, never plain-text passwords.
• Role-based access controls ensuring that et33 staff can access player data only to the extent required for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Audit logging of all administrative access to player data, with anomalous access patterns triggering automated security alerts.
• Secure data centre infrastructure with physical access controls, redundant systems, and disaster recovery capabilities.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, et33 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

As a player whose personal data is processed by et33, you hold the following rights in respect of your data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Request — [Right Type]".

• Right of Access: You may request a copy of all personal data that et33 holds about you, along with information about how it is being used.
• Right to Rectification: You may request that et33 correct any inaccurate or incomplete personal data held on your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to et33's legal retention obligations. Note that data required by anti-money laundering regulations cannot be deleted before the mandatory retention period expires.
• Right to Restrict Processing: You may request that et33 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that et33 provide your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications. Opt-out requests for marketing will be actioned within five (5) business days.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

et33 will respond to all verified privacy requests within thirty (30) days. In complex cases where an extension is required, et33 will notify you within the initial thirty-day period and provide an expected resolution date.

The et33 platform is strictly for adults aged 21 years and above. et33 does not knowingly collect personal data from individuals under the age of 21. If et33 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you believe that a minor has registered on the et33 platform, please report this to [email protected] immediately. et33 treats all underage gambling reports as a priority matter and will investigate and act within 24 hours of receiving a credible report.

The personal data of et33 players may be transferred to, stored in, and processed in countries outside of Bangladesh where et33's service partners, data centres, or game providers are located. Where such international transfers occur, et33 ensures that appropriate safeguards are in place to maintain a level of data protection equivalent to that provided under this Privacy Policy.

Safeguards used for international data transfers may include contractual data processing agreements incorporating standard data protection clauses, binding corporate rules where applicable, and transfers only to jurisdictions or organisations that offer an adequate level of data protection as assessed by et33's data protection team.

By using the et33 platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred internationally for the purposes described in this Policy.

et33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Revised" date at the top of this document will be updated accordingly. Where changes are significant — for example, a new category of data being collected or a new purpose for processing — et33 will notify registered players via email or an on-platform notification prior to the changes taking effect.

Continued use of the et33 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you must stop using the platform and contact [email protected] to close your account.

Players are encouraged to review this Privacy Policy periodically to remain informed about how et33 is protecting and using their personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data et33 holds about you, please contact the et33 Data Protection team using the details below. All communications regarding privacy must be in English.

• Email: [email protected] — subject line: "Privacy Request"
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Response Time: Acknowledgement within 24 hours; full response within 30 days
• Language: English only

If you are not satisfied with et33's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or dispute resolution body in your jurisdiction. et33 is committed to resolving all privacy concerns promptly and in good faith.